Please note that we are currently populating this page to ensure it covers as many questions from residents as possible – visit the site again over the next few weeks to see more FAQs.

How can I contact the Arc Community Hub?
mobile: 07562467356 email: office@thearccommunityhub.org.uk real mail: The Arc Community Hub, 22 Knox Road, Loughborough. LE11 2UP
What are the opening hours of the Arc Community Hub?

The Hub has permission to open for the following hours. Actual opening hours within these times will depend on bookings.

07:30-23:00 Monday to Saturday

08:00-22:30 Sundays and Bank Holidays

When is the youth club?

The Youth Club meets at the Hub Thursday’s 18:15-19:45, and is for children across the Shelthorpe Ward in school years 6-8. It is run by Go-Getta CIC and sponsored by grants from Tesco Bags of Help and Borough Councillor Gill Bolton.

Where can I find out more information about hiring a room at the Arc Community Hub?

Please click here and select ‘room hire’ from the menu.

What happened to the Grange Park Centre?

The Grange Park Centre is the name of the charity which has set up and will oversee the running of the new community centre. The building itself was recently named the Arc Community Hub.

Why was the Arc Community Centre not used as a polling station?

The committee were approached by the electoral team when the election date was announced and they were very keen to accommodate the request. Unfortunately the electoral team required access to the site from 06:30 and the current planning permission only allows access to the site from 07:30. The process to apply for this amendment takes 8 weeks. The committee are working with the electoral team to apply for this ahead of the next polling day in May 2020.

Why are the lights in the Arc Community Hub carpark on overnight?

The car park lights will be re-programmed to turn off/on in line with the street lights once the boundary fence has been completed and metal fencing removed from the perimeter.

Are there plans to install blinds in the rooms?

Blinds will be fitted in the remaining meeting rooms shortly. Update 10/12/19 – these have now been installed

Options are being investigated for the main hall patio door. This will be addressed in the coming months following completion of other works. Update 24/8/20 – Blinds have now been installed in the main hall for the high level windows and the bi-folding doors

Will the gravel carpark be replaced with tarmac?

The construction of The Arc was funded by grants so the budget was unfortunately tight. Gravel brings the advantage of aiding drainage and reducing surface run-off to nearby housing. We are aware that the gravel has been laid too deeply in places and we are working to rectify this. Once the gravel is at the correct depth and has been compacted by traffic, we hope the carpark will be easier to use. There is a Tarmac path from the site entrance to the slabs at the main entrance door. This will ensure the Arc is easier to access by bike, wheelchairs, prams etc.

Will the helpers at the Arc Baby and Toddler Group be DBS checked?

The Arc Baby and Toddler Group is a session where children enjoy the various toys and activities under the supervision of their accompanying carer. The volunteers leading the group are DBS checked.

Is it compulsory to wear face coverings whilst in the Arc?

In line with government guidance, users of the Arc are required to wear face covering.

https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own

We have taken reasonable steps to promote compliance of wearing face coverings with a number of signs which have been put up on the inside of the building that can be seen prior to entrance of the building, and in a number of highly visible places within the building.

We are promoting the compliance and not enforcing it, as there may be cases where users of the Arc are not able to wear a face covering. This include (but are not limited to) children under the age of 11, because of physical or mental illness, or disability, and others listed on the Government guidance. 

Users and hirers of a community facility have responsibility for managing risks arising from their own activities when they have control of premises and should take account of any guidance relevant to their specific activity or sector.

If you have any concerns about attending a group running in the Arc and wearing a face covering, you should contact the organiser of the group which you are attending for further clarification or reasons for your not wearing a face covering.

Are users of the Arc required to leave contact information?

All users of the Arc are required to leave track and trace contact information when attending any of the groups.

The Government has introduced the track and trace service to help return life more to normal, in a way that is safe and protects our NHS and social care. The service will allow us to trace the spread of the virus and isolate new infections and play a vital role in giving us early warning if the virus is increasing again, locally or nationally.

The NHS Test and Trace service:

  • ensures that anyone who develops symptoms of coronavirus (COVID-19) can quickly be tested to find out if they have the virus, and also includes targeted asymptomatic testing of NHS and social care staff and care home residents
  • helps trace close recent contacts of anyone who tests positive for coronavirus and, if necessary, notifies them that they must self-isolate at home to help stop the spread of the virus

We require each group running activities or services from the Arc to take responsibility to collect and store this information.

What’s happened to the landscaping around the Hub?

The Arc Community Hub was unfortunately closed from March as part of the COVID-19 restrictions, and plans for the garden and landscaping around the centre were put on hold.

As restrictions continue to ease we are looking at options for the garden, and we are keen to involve local residents. If this is an area you have some suggestions and feel passionately about, why not get in touch and get involved?